Effective November 1, 2019, you will no longer be able to reload your SOLE® Payroll Card. This means all cash loads, and recurring load activity, such as direct deposit of your pay or government benefits payments will no longer be available. If you have recurring load activity you must make arrangements with your bank, payment provider or payroll department to stop the loads from posting to your account as soon as possible before November 1, 2019. Any recurring loads sent to the account on or after November 1, 2019 will be rejected and returned to the payer.
Effective December 1, 2019, all services in connection with this Card program will be discontinued. Your account will close December 1, 2019 or on your Card's expiration date, whichever comes first. This means that on the effective date that applies to you, your Card will no longer be usable.
Thank you very much for using your Card. We regret any inconvenience you may experience. If you have questions about this letter, or need information related to your Card after December 1, 2019 please call 1-800-457-5809 (5am-5pm PT M-F). For any other inquiries, please call the telephone number printed on the back of your Card.